Terms and Conditions

Terms and Conditions

1. ORDERS

Orders may be placed via phone; +971 56 774 9477. Orders can also be placed by email at meher@meherjewellery.com. Personalized orders will be confirmed by a sales representative. Please note that once an order has been confirmed, we are not able to modify or cancel your order. MEHER JEWELLERY reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by MEHER JEWELLERY.

All fine jewellery orders are custom made to order in the UAE. Orders will only go into production once full payment has been made in advance by the customer. Fine jewellery orders take approximately 7-10 business days to produce and ship. Should you need your order before that time frame, it may be possible to rush your order for an additional fee. You can note your rush request in the comments section of the order. If this is possible, a sales representative will provide you with the additional cost and you will be charged accordingly.

Please note that the images of the letters, numbers, and pieces are for visual reference only. The actual product may vary slightly in shape, size, and color from what is pictured. The quantity of diamonds may vary also.

We aim to present the most recent, most accurate and most reliable information on the website at all times. However, the information may contain some errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any inaccuracies or errors and to change and update information at any time without prior notice, including after you have submitted your order.

In the event a catalogue product is listed at an incorrect price due to typographical error or systems error, MEHER JEWELLERY shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MEHER JEWELLERY shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Any promotions offered by MEHER JEWELLERY will state the time frame in which they can be used, along with any other limitations or excluded products. MEHER JEWELLERY reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or abused, MEHER JEWELLERY has the right to cancel the orders and ban the usage of any further promotional material by such user. Only one discount or coupon per order.  

2. SHIPPING

Shipping within the UAE is free of charge. We ship internationally for an additional fee. MEHER JEWELLERY is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and MEHER JEWELLERY is not responsible for any delays or other issues that may arise when shipping internationally. MEHER JEWELLERY is not responsible for delayed delivery, or any other issues once your order leaves MEHER JEWELLERY. If your order is sent back to MEHER JEWELLERY by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.

3. PAYMENT OPTIONS

We accept Bank Transfers, PayPal and cash payments in AED or USD only. Full payment is due before any order is processed and produced.

4. CUSTOMIZATIONS

All items are customised. Please note that images on our website are basic guidelines, the end product will look slightly different depending on finish, stones and lettering used. The number of letters that fit on each piece will vary depending on the piece’s size. MEHER JEWELLERY reserves the right to reject requests for lettering should we feel that the letters will not fit on the piece or if it compromises the aesthetic quality of the piece. MEHER JEWELLERY will try to accommodate your order to your liking. As these products are hand stamped, please note that there may be slight imperfections in the stamping.

Each charm necklace piece is customised for the customer, no two pieces will be identical. All charms come in a polished finish.

5. RETURN AND EXCHANGE POLICY FINE JEWELLERY:

All sales are final. There is no refund or exchange policy.

6. REPAIRS & MAINTENANCE

Should you wish to make any alterations to your MEHER JEWELLERY fine jewelry, or require a repair, please contact us on +971 56 774 9477. Please note that the customer is responsible for the cost of the alterations as well as the shipment, unless it is within 30 days of purchase and it has been determined that there is an issue with the product.

MEHER JEWELLERY is not responsible for how you wear your jewellery. Scratches and knocks are part of normal signs of everyday wear. MEHER JEWELLERY  is designed to last for many years to come but all precious jewellery will naturally tarnish and look dull if proper care have not been taken. Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold to minimize these effects. Clean your jewellery with a soft cloth. It is recommended to remove jewellery when showering or bathing. This is particularly important when on the beach, in the sea and in chlorinated water. Never expose jewellery to household cleaning products, especially bleach and highly reactive solutions. Avoid spraying perfume, hairspray on the gemstones or pearls as it jeopardizes the integrity of the material. Remove jewellery when applying make-up and creams to avoid the residue getting into the texture or gemstone setting.

7. SITE IMAGERY

MEHER JEWELLERY provides images of each item on the Site and endeavors to show as much detail as possible. However, viewing images online has its disadvantages as the size and color of the images may vary across digital screens and mobile devices. Measurements of select pieces are provided to help visual size. Weight and sizes have been mentioned as an approximate, please know that no two pieces will be the same weight or size. There will be a difference of a few grams, stone size and piece size.

8. MODIFICATIONS TO SERVICE/TERMINATION

MEHER JEWELLERY reserves the right at any time to modify or discontinue the Service (or any part thereof). You agree that MEHER JEWELLERY shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service. You acknowledge that MEHER JEWELLERY reserves the right to deactivate accounts, cancel orders, and/or refuse to accept orders from users that violate the Terms or for such other reason as determined by MEHER JEWELLERY.